Q
What are your trading terms and lead time?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
- Lead time: Normally in 20-25 days after deposit received. Rush orders can be accommodated for fast delivery.
- Shipping port: Shanghai / Nanjing, China.
- Discounts: We offer attractive discounts for large volume orders.
Q
What is your sample policy?
Samples are always available for each model. They can be ready in 7-15 days once payment is received. Free samples are available, with shipping costs covered by the buyer.
Q
How can I arrange cargo delivery?
- Sea freight: We will update the sea freight details once your designated delivery seaport is confirmed.
- Customer's freight forwarder: Please provide the contact information of your shipping agent, and we will coordinate dispatch accordingly.
Q
What services and engineering support do you provide?
- Inquiries related to products or pricing are answered within 12 hours by experienced, fluent English-speaking professionals.
- Comprehensive OEM & ODM customization supported by professional engineering teams to design optimal warehouse solutions.
- Two years warranty provided, including replacement of broken parts.
Q
What is the standard purchase and production workflow?
Design drawing → Drawing confirmation → Quotation → PI issuance → PI confirmation → 30% deposit payment → Manufacturing → QC inspection → Balance payment → Shipping arrangement.
Q
Does Jracking have an MOQ, and how are tooling fees handled?
There is no strict MOQ limitation, although higher order volumes provide better pricing. We recommend ordering at least one 20ft container (approx. 15 tons). For custom tooling needs, the cost of opening a new mold is paid prior to the initial order and is partially or fully refunded once specified order quantity thresholds are reached.