At MECALUX RACKING, service extends far beyond system installation. With over 60 years of intralogistics leadership and manufacturing precision, we partner with supply chain leaders worldwide to guarantee equipment safety, minimize downtime, and maintain full regulatory compliance across manual, semi-automated, and robotic storage facilities.
Our dedicated customer care division provides end-to-end support covering accredited structural audits, preventative maintenance contracts, genuine replacement components, and advanced brownfield retrofit consultancy.
A full spectrum of technical support solutions tailored to protect your workforce, maximize intralogistics throughput, and safeguard your capital investment.
Predictive and preventative service protocols that identify structural wear, floor settlement, and mechanical fatigue before disruptions occur.
Accredited annual safety inspections conducted in strict compliance with standard EN 15635 and national industrial health guidelines.
Round-the-clock technical helpline and real-time remote diagnostics for stacker cranes, conveyors, AMRs, and warehouse software.
Immediate access to OEM certified replacement components, ensuring full mechanical tolerance and preserving system warranty.
Practical safety and operational training programs designed for warehouse supervisors, forklift operators, and maintenance teams.
Engineering consultancy to adapt legacy storage facilities to dynamic SKU volumes, automated handling systems, and heightened seismic codes.
Industrial pallet racking is a dynamic load-bearing steel structure subjected to severe daily mechanical stress from materials handling equipment. Regulatory bodies worldwide require strict adherence to maintenance and periodic inspection mandates to avert catastrophic collapse.
MECALUX RACKING audit methodologies strictly comply with the European Standard EN 15635, FEM guidelines, and OSHA regulations, establishing clear risk benchmarks for ongoing facility safety.
Our certified inspectors classify every observed irregularity using the standard traffic light color code, ensuring procurement and operations teams have clear, risk-weighted remediation priorities.
| Risk Level | Observed Deflection / Damage Limit | Operational Risk | Mandatory Remediation Action |
|---|---|---|---|
| Green Level | Upright deformation < 3 mm (in plane) / < 5 mm (out of plane) over a 1 m span. | Within acceptable operational tolerance. | Document in maintenance log. Re-inspect at next scheduled periodic audit. |
| Amber Level | Deformation between 1.0x and 2.0x of the allowable limit; localized member strain. | Hazardous condition developing. | Order OEM replacement components. Offload and isolate rack if damaged further before repair. |
| Red Level | Deformation > 2.0x allowable limit; sheared anchors; disengaged beams; sheared welds. | Critical danger of structural collapse. | Immediate offload of affected bays. Cordon off the entire aisle until repaired by certified engineers. |
A systematic, ISO-compliant service roadmap ensuring transparency, safety compliance, and maximum system availability.
On-site physical audit by certified MECALUX RACKING engineers to assess structural tolerances, beam deflections, locking pins, floor slabs, and operational handling practices.
Delivery of an exhaustive technical dossier detailing damage classification (Green/Amber/Red), layout drawings, risk mitigation recommendations, and an official compliance evaluation.
Supply and precision installation of 100% genuine factory components. Direct replacement of bent uprights, damaged frames, and warped beams without compromise to certified load ratings.
Issuance of the annual Racking Safety Certificate and enrollment into a customized preventative maintenance program with guaranteed response times and ongoing training.
Key information for operations managers, procurement officers, and environmental health and safety (EHS) directors.
Connect with our technical services engineering team to schedule an accredited EN 15635 racking inspection, establish a preventive maintenance agreement, or explore warehouse modernization solutions.