Comprehensive After-Sales Support

End-to-End Services Across the Entire System Lifespan

At MECALUX RACKING, intralogistics performance extends beyond installation. Our certified engineers deliver complete post-commissioning lifecycle management to prevent unplanned downtime, ensure structural integrity according to international safety standards, and support evolving throughput demands.

MECALUX RACKING lifecycle management engineer conducting warehouse audit
Strategy & Compliance

Lifecycle Management

Long-term strategic asset management and preventative engineering designed to maintain storage systems in peak operating condition throughout decades of industrial duty cycles.

  • Standard-compliant EN 15635 statutory rack inspections
  • Predictive maintenance schedules & structural audits
  • Total Cost of Ownership (TCO) optimization plans
Specialist technician maintaining automated warehouse system
Uptime & Rapid Response

Technical Support

24/7 dedicated assistance and SLA-backed response programs ensuring uninterrupted material flow across automated and conventional storage installations.

  • 24/7 remote diagnostics for automated stacker cranes & AMRs
  • On-site certified technical interventions
  • Easy WMS software maintenance & database health monitoring
Certified OEM warehouse spare parts logistics inventory
Certified OEM Components

Spare Parts Management

Direct manufacturer access to genuine replacement components, preventing critical bottlenecks and minimizing operational disruption.

  • 100% genuine factory-certified parts for all models
  • Customized on-site emergency critical spare packages
  • Expedited global dispatch from regional logistics hubs
MECALUX RACKING training course for warehouse operators and maintenance teams
Workforce Competence

Professional Training

Structured operational training programs designed to certify warehouse personnel, improve daily safety protocols, and build in-house troubleshooting proficiency.

  • System operator certification for automated handling equipment
  • Internal PRSES (Person Responsible for Storage Equipment Safety) training
  • Hands-on Easy WMS administration & reporting courses
Warehouse modernisation and stacker crane retrofit project
Facility Evolution

Modernisation & Consultancy

Comprehensive retrofit, layout reconfiguration, and technological upgrades to adapt aging or conventional facilities to modern throughput demands.

  • Mechanical and electrical upgrades for legacy stacker cranes
  • Integration of semi-automated and autonomous mobile robots (AMRs)
  • Warehouse layout redesign for expanded SKU capacity
Industrial Quality Standards

Engineered for Safety, Compliance & Maximum Asset Lifespan

Every service program executed by MECALUX RACKING adheres to international logistics, structural, and safety protocols, giving logistics managers complete regulatory peace of mind.

EN 15635 Compliance

Certified annual inspections, risk classification using green, amber, and red risk categorisation, and verifiable documentation for workplace safety audits.

OEM Engineering Integrity

Original component tolerances, factory-calibrated structural steel, and proprietary software telemetry preserve system warranties and load ratings.

Predictive Telemetry

Real-time vibration, cycle, and error log monitoring through our warehouse control systems identify mechanical wear before it leads to critical downtime.

Worldwide Technician Network

Local field service engineers stationed in 23 countries backed by central R&D and production facilities ensure prompt parts and on-site support.

Preventative Safety Audits

Statutory Racking Inspections & Structural Health Certifications

Pallet racking structures are subject to continuous dynamic stresses, forklift impacts, and shifting load weights. Under European standard EN 15635, warehouse operators are legally required to conduct annual structural inspections by qualified, independent specialists.

MECALUX RACKING provides comprehensive on-site inspections carried out by experienced structural engineers. We inspect uprights, beams, locking pins, base plates, and bracing for deformation, corrosion, or floor anchor loosening.

Standard EN 15635 & OSHA
Deliverable Detailed Compliance Report
Risk Scoring Green / Amber / Red Actions
Safety Plates Updated Load Capacity Signs
MECALUX RACKING certified technician inspecting pallet racking uprights
Brownfield Transformation

Warehouse Modernisation, Reconfiguration & Brownfield Automation

As consumer demand increases and SKU profiles proliferate, existing warehouse layouts often become bottlenecks. Rather than investing in expensive greenfield construction, modernization enables companies to achieve up to 80% higher density and throughput within the same physical building footprint.

Our modernization engineering team evaluates structural floor capacity, clear building heights, and material flows. We convert conventional selective racking into high-density Pallet Shuttle lanes, integrate Autonomous Mobile Robots (AMRs), and upgrade legacy stacker crane electronics with modern regenerative drives.

Capacity Increase Up to +80% Volume
Downtime Control Phased Retrofit Deployment
Software Upgrade Direct Easy WMS Integration
Energy Efficiency Modern Variable Drives
Automated warehouse retrofit with stacker cranes and conveyor lines
Service Level Agreements

Tailored Maintenance Agreements Matching Your Operational Intensity

Choose the exact level of support matching your shift patterns, whether you operate single-shift regional racking or a 24/7 automated high-bay hub.

Comparison of MECALUX RACKING Service Level Agreements
Service Scope Standard Care Advanced Care 24/7 Mission Critical
Annual Structural Inspection (EN 15635) Included Included Semi-Annual Audits
Technical Support Coverage Business Hours (8/5) Extended Hours (16/6) 24 Hours / 7 Days / 365 Days
Remote Automation Diagnostics Next Business Day < 4 Hours Dedicated Remote Bridge (< 1 hr)
Preventive Maintenance Visits Annual Mechanical Audit Bi-Annual Calibration Quarterly Total System Servicing
Emergency Spare Parts Dispatch Standard Courier Priority Dispatch (24-48 hrs) Dedicated Consignment On-Site Stock
WMS Software Engine Updates Maintenance Releases Annual Version Upgrades Continuous Optimization & Hotfixes
Recommended Facility Type Manual & Selective Racking Semi-Automated Pallet Shuttle High-Bay AS/RS & Automated Hubs

Ensure Maximum Safety and Reliability for Your Warehouse

Whether you require a certified annual rack inspection, customized preventive maintenance contracts, original OEM spare parts, or a full automation retrofit study, MECALUX RACKING engineers are prepared to support your operations worldwide.

Contact Us