Q1
What are your trading terms and payment options?
- Payment Terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A (40-60 days) are also available.
- Lead Time: Normally 20-25 days after deposit received. Rush orders can be accommodated for fast delivery.
- Sample Policy: Samples are always available for each model and can be ready in 7-15 days once payment is received.
- Shipping Port: Shanghai / Nanjing, China.
- Discounts: Competitive discounts are offered for large volume orders.
Q2
How can my goods be delivered?
- Sea Freight: Sea freight rates will be updated once your designated destination seaport is confirmed.
- Designated Freight Forwarder: We can coordinate directly with your appointed shipping agent to arrange seamless handover and delivery.
Q3
What standard services and advantages do you offer?
- Inquiry Response: Rapid response within 12 hours by professional English-speaking support.
- Engineering Support: Highly experienced engineers providing OEM & ODM customized system configurations.
- Factory-Direct Value: Direct manufacturer pricing with guaranteed high quality.
- Warranty: 2-year warranty coverage with replacement parts provided for damaged components.
Q4
What is the standard order and purchasing procedure?
Design Drawing
→
Confirm Drawing
→
Quotation
→
Proforma Invoice
→
Confirm PI
→
30% Deposit
→
Manufacture
→
QC Inspection
→
Balance Payment
→
Shipping
Q5
Does Jracking have a Minimum Order Quantity (MOQ) limitation?
There is no strict MOQ restriction; however, larger order volumes yield better freight and unit pricing. For regular products, an order volume suitable for a standard 20ft container (approximately 15 tons) is recommended.
Q6
How are tooling and new mold fees handled?
When customized tooling is required, the mold charge is applied upfront prior to the initial order. This cost is eligible for partial or full refund once total orders reach the agreed milestone quantity.